Delivery and phrases

Delivery pricing Poland

Delivery pricing Germany, Czech Republic, Slovakia

Delivery pricing Austria, Netherlands

Delivery

Deliveries of small packages carried out by courier companies such as DPD, FedEx, InPost, or UPS are made directly to the door of the house or apartment.

For bulky furniture, if the Client has not purchased the carrying service, the courier is not obliged to deliver the order to the first door – whether it be the house or the stairwell in an apartment building. The carrying of furniture is only carried out if the appropriate option is selected during the order process. In such a case, the driver is required to deliver the furniture to the location specified by the Client.

For large business orders, we organize individual transport fully tailored to the Client's needs.

The shipping cost includes the transportation of products and their insurance.

Delivery Time

The estimated order fulfillment time is provided on each product page. Deliveries made by couriers (DHL, DPD, FedEx, UPS) may take up to 48 hours – this time may vary depending on the selected country.

For bulky product deliveries, the timeframe may be longer, and the courier company will contact the Customer to arrange the exact delivery time.

At Eye on Design, we work directly with manufacturers to offer our Customers the highest quality furniture and accessories. For custom-made or personalized products, the delivery time may range from 2 to 16 weeks and is determined with the Customer at the time of order placement.

Returns

Every Customer (individual and business) has the right to return purchased goods (undamaged and unused) within 14 days of receiving them. Personalized or custom-made products are not eligible for returns.

To meet the withdrawal deadline, simply send information about your decision before the deadline. After receiving confirmation of the return registration, the Customer should return the goods at their own expense within 14 days to the address we provide.

In the case of a successful withdrawal from the contract, we will refund all received payments, excluding shipping costs – no later than 14 days from receiving the goods and confirming their undamaged condition.

Refunds are processed using the same methods that were used for the order, unless the Customer agrees to an alternative solution.

Complaint

Despite regular quality checks, damages may occur during transport or production. In such cases, please contact us via email at: support@eyeon.design.

To expedite the complaint process and reduce logistics costs, please attach photos documenting the damages.

In the event of a positive resolution of the complaint, we will contact you by phone or email to arrange a convenient time for the courier company to collect the returned item.